Terms & Conditions

Terms & Conditions

01 INTRODUCTION

The website “www.lunamediterranea.com” (hereinafter referred to as the “Website”) is an e-shop which sells products online. The owner of the website is “EUDUNES OÜ”, trading as “Luna Mediterranea” (hereinafter referred to as the “Company”), with registered address at Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Telliskivi tn 57, 10412, Estonia. The VAT Registration number of the Company is EE102303760 and the General Commercial Registry number of the company is 16025048. You may contact the Company by email at: info@lunamediterranea.com

The browsing or other use of the Website implies the express and unreserved acceptance of all the terms and conditions provided herein and constitutes an express waiver of any relevant claim. If you do not accept these Terms, please refrain from visiting and using the Website, as well as from concluding any transaction through the Company’s e-shop. The Company may modify these Terms and Conditions at any time, without notice. Therefore, users are invited to check this page periodically for any changes. Using the Website after a modification has taken place implies acceptance of the modified terms of use.

02 GENERAL TERMS

Modification of terms, partial invalidity & language of contracts: The Company reserves the right to add, modify and/or delete any element and/or information contained in this Website at any time and to temporarily or permanently suspend its services without notice and at its sole discretion. In the event that one or more terms contained herein shall for any reason be invalid, the invalidity does not render invalid the rest of the terms. No failure or delay on the part of the Company in the exercise of any right hereunder shall operate as a waiver thereof. Contracts concluded through the e-shop are drawn up in English.

03 INFORMATION AND PRODUCTS PROVIDED

The Company is committed to the accuracy, truth and completeness of the information provided in the online store, both in terms of the identity of the Company and the transactions concluded through the e-shop. In light of the principle of good faith, the Company is not responsible or liable for mistakes which are due to omissions in the registration of electronic data and reserves the right to proceed to the correction of any incorrect data found on the Website.

04 PRICES AND PAYMENT METHODS

Prices listed on the Website are denominated in euros and include VAT. The Company has the right to revise prices at any time. However, if you ordered a product before the price change occurred, you will be charged based on the price of the product at the time of the order.
Any offers or discounts are valid only on online purchases (not physical stores), while stocks last.
You can use the following payment methods: credit/ debit card, Paypal.

05 LIMITATION OF LIABILITY

The Company is not liable for claims and damages that may arise from the cancellation, non-execution or late delivery of orders from the e-shop, for any reason. The Company does not guarantee the availability of products displayed on the e-shop. If a product is not available, the Company will inform the customer as soon as possible, but will not be responsible or liable for the unavailability. The e-shop displays the content (information, names, pictures, illustrations), products and services available through the Website “just as they are”. Under no circumstances shall the Company be liable, under civil or criminal law, for any damage (whether positive, special, which may include, but is not limited to, divisive and/or cumulative loss of profits, data, lost profits, monetary satisfaction, etc.) a visitor to the e-shop or a third party may suffer for a reason related to the operation or not and/or the use of the website and/or any inability to provide services and/or products and/or information and/or any unauthorised third-party interventions in products and/or services and/or information made available through it.

06 MEDICAL INFORMATION

The Website may provide general medical information, which cannot substitute the advice of doctors or other healthcare professionals. The information displayed on the Website should not be used to diagnose the physical condition and health problems of an individual.

07 USER RESPONSIBILITY – LIMITED PERMISSION

Users agree and undertake to use the services, data and information provided by the e-shop in compliance with applicable laws and in line with the principles of good faith and fair dealing. The Company provides users with a non-exclusive, non-transferable, personal, limited right to access, use and present this Website and its contents, in accordance with the Terms outlined herein and the applicable law. The use of this website is at the sole responsibility and liability of the user. In the event of non-compliance with the Terms, the Company has the right to ban the user from using the Website.

The limited permission provided to users by the Company may not be construed as a transfer of rights on the Website and does not grant users the right to modify, publicly reproduce or distribute the contents of the Website or any other right that requires the prior specific permission of the Company.

08 EXTERNAL LINKS

By clicking on external links which you may find on this Website, you might be transferred to websites that are not under the control of the Company. The Company provides these links in order to make the use of its Website easier for users. The use of external links is not mandatory. The fact that they are provided on our Website does not in any way imply that the Company approves or accepts the content of the websites they lead to. The Company has no control over the policies, registration processes, management and personal data processing activities of these websites.

The Company has no responsibility regarding:

  • The content of third-party websites and any changes/ updates made on their content

  • Links found on third-party websites

  • Any form of transmission of information made through third-party websites

  • Cookies placed by third parties
  • Data protection policies of third parties and the data collection, management, processing and storing practices they use.

The Company does not provide users’ personal data to third parties.

09 PRIVACY AND PROTECTION OF PERSONAL DATA

The Company respects personal data of visitors to the Website www.lunamediterranea.com. Please read our Security and Personal Data Protection Policy, which explains in a simple and accurate way the manner in which we process and protect the personal data we collect, or which you provide us.

10 COOKIES

The Website may use cookies to identify users. Cookies are small text files which are stored on each user’s hard drive, do not access any document or file on the user’s computer and are used only to facilitate users’ access to certain services. They are also used for marketing and statistical purposes, in order to determine the popularity or usefulness of services offered.

Users may configure their servers in order to reject cookies altogether or accept them on a case-by-case basis. In such a case, the user may experience limited access to certain services and difficulties in the use of the Website, depending on which cookies were rejected (such as functional cookies).

For further information regarding the use of cookies and the Data Protection Policy of our Company, please check our website.

11 ONLINE DISPUTE RESOLUTION

For the out-of-court settlement of disputes related to our e-shop, you may contact the Tartu County Court. Please visit https://webgate.ec.europa.eu/odr to find more information on the ONLINE DISPUTE RESOLUTION PLATFORM.

12 COMPETENT COURT

If the resolution of the dispute is not achieved through Online Dispute Resolution, the dispute shall be submitted to the competent Court of Tallinn, Estonia.

13 SHIPPING METHODS – GEOGRAPHICAL COVERAGE

We use the following shipping/ courier companies for the delivery of our products:

  • DHL & Deutsche Post for deliveries abroad
If you miss the delivery, you can reschedule it in accordance with the respective policies of the above companies.
If you have any questions regarding the shipping methods we use and the areas covered by courier services, you may contact our Company by email at info@lunamediterranea.com
Please note that the Company is not responsible for any failure to deliver on the predetermined delivery date due to force majeure (including bad weather, strikes etc.).

14 SHIPPING COSTS

Shipping costs are borne by the customer and vary across different products, depending on the product’s weight and volume. They are included in the final price of the product.

15 OPENING DAYS AND HOURS

Our e-shop accepts orders 24 hours a day, 7 days a week. However, we only process and deliver orders on working days. We do not deliver on holidays (unless we have agreed to make that arrangement for you).

Our opening days are Monday to Friday, except public holidays. Our opening hours are 9:30 a.m. to 5:30 p.m.

16 RETURNS OF DEFECTIVE PRODUCTS

If an item is defective, you may return it in its original packaging and with all relevant documentation, such as receipt or delivery note.

If the Company identifies a defect, you may request a replacement. If the Company is unable to find a similar product which is equivalent in price/quality or better than the defective product, you may request the cancellation of the transaction. In case the transaction is cancelled, the refund of the full purchase amount will be made to the original payment method within fourteen (14) of receiving the defective product.

In particular, in case the original payment was made by credit card, the Company has the obligation to inform the issuing Bank regarding the cancellation. The Bank will then proceed to any action foreseen under its contract with the customer, without any further responsibility of the Company. After informing the Bank, the Company bears no responsibility regarding the time and the manner of the execution of the chargeback, which are regulated by the Bank’s policies. If the original method of payment was cash-on-delivery, the refund will be credited to the bank account indicated to the Company by the customer in writing.

Please find below the terms and conditions for the return of defective products:

  1. You must submit an application by email at
    info@lunamediterranea.com, providing relevant information, at preferred contact time. A member of staff will then contact you to request clarifications on the defective product.

  2. You can send the item you consider defective to the registered address of the Company: Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Telliskivi tn 57, 10412, Estonia.

  3. The original receipt or invoice should be presented when returning the defective product. Photocopies of the original documents suffice, too.

  4. If the Company identifies a defect, a refund of the full purchase amount will be made to the original payment method within fourteen (14) of receiving the defective product. The refund will include shipping costs.

  5. In case the products are returned damaged or incomplete, the Company has the right to request compensation from the client. The amount of the compensation will be determined by the condition of the products. The Company has the right to proceed unilaterally to the total or partial offset of the customer’s claim.

For any information and enquiries please get in touch with our team at info@lunamediterranea.com.